First of all, thank you for being an XM Tek customer, we really appreciate your business.
This has been an exciting year for us as we have grown and developed new products and offerings to help your business. One of these new offerings is managed hosting.
Most of you have been enjoying the benefits of managed hosting all along, but due to time and server costs increases, we face the hard issue of having to charge for it starting January 1, 2011.
With managed hosting, we will take care of all your systems administration tasks, at least once a month to ensure everything you have on our servers is running at its most secure and most efficient. If you have WordPress, Joomla, Drupal, PHPX, or other software installed, we will continue to keep it up to date and secure, in addition to managing your email accounts and databases. In fact, little will change from a service standpoint other than we will be more diligent about it as it is now a charged service.
If you do not have any software installed above what came with the server, or do not require us to manage it for you, then nothing will change. The prices for un-managed services are remaining the same.
To view our new packages and prices, please go to our Web Hosting page.
If you would like a good example of another hosting company that does managed hosting, especially WordPress, please check out Media Temple. I do not think though, they actually keep your WP install up to date, they just support it better than most hoses.
If you wish to keep being a managed hosting customer, your price would normally increase by around 100%, but since you are a valued customer, the price increase will be only 50%. This offer is only valid for current customers electing to move to managed hosting effective Jan. 1 2011.
In December, we will be sending the annual invoices. The new prices will be reflected there. If you do not wish to keep all the same great services, please let us know, and will make sure to drop your account to un-managed hosting to keep your price the same, but also move the responsibly of administration to you.
Also, effective Jan 1 2011, all support requests must go through our support portal. You will be emailed a username and password in December. This system allows us to better track and respond to your requests, as well as ensure someone is watching the queue versus emailing someone (usually Ryan) directly.
Thank you for your business, have a great holiday season, and we look forward to being your IT partner in 2011.
The XM Tek Team
Ryan, Jessica, Von, Tony, and Illianna